SMS Messaging Terms and Data Sharing

Data Sharing

Customer data is not shared with third parties for promotional or marketing purposes.

Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

SurfSide Auto Care Messaging Terms and Conditions

1. The messaging program consists of general conversational messaging to answer questions and provide support to customers.
2. You can cancel the SMS service at any time. Just text STOP to the phone number from which you received messages. After you send STOP, we will send an SMS message confirming that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, sign up again and we will start sending SMS messages to you.
3. If you are experiencing issues with the messaging program, reply HELP for more assistance or contact service@surfsideautocare.com.
4. Carriers are not liable for delayed or undelivered messages.
5. Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on communication needs. Contact your wireless provider with questions about your text or data plan.
6. For questions regarding privacy, please read the rest of this Privacy Policy.

Privacy Policy

Effective date: August 7, 2026
Last updated: August 7, 2026

SurfSide Auto Care (“SurfSide Auto Care,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.surfsideautocare.com, request a quote, schedule mobile vehicle-maintenance services, communicate with us, or otherwise use our services.

1. Information We Collect

We may collect the following categories of information:

Information you provide

• Your name, telephone number, email address, and service address.

• Vehicle information, including make, model, year, engine information, mileage, and requested services.

• Appointment dates, locations, access instructions, and scheduling preferences.

• Messages, inquiries, feedback, and other communications you send to us.

• Payment and transaction information when you purchase a service.

• Your communication preferences and records of SMS consent or opt-out requests.

Please do not provide sensitive personal information that is unnecessary for scheduling or completing your service.

Information collected automatically

When you visit our website, we or our service providers may automatically collect information such as:

• Internet Protocol address.

• Browser, device, and operating-system information.

• Pages viewed, links selected, referring pages, and approximate location.

• Website activity, timestamps, cookies, and similar identifiers.

Information from service providers

We may receive information from companies that help us provide website hosting, appointment scheduling, payment processing, customer communications, analytics, and related business services.

2. How We Use Information

We may use personal information to:

• Respond to inquiries and provide quotes.

• Schedule, confirm, modify, and complete appointments.

• Provide mobile vehicle-maintenance services.

• Send appointment reminders, scheduling changes, technician-arrival updates, service-status updates, and completion notifications.

• Process transactions and maintain business records.

• Provide customer support and communicate about requested services.

• Operate, maintain, secure, and improve our website and services.

• Detect fraud, abuse, security incidents, or other prohibited activity.

• Comply with applicable laws and enforce our agreements.

• Protect our rights, customers, personnel, property, and operations.

We will not use consent provided for informational service reminders to send unrelated promotional text messages unless we obtain any additional consent required by law.

3. Text Messaging and Mobile Information

Customers may choose to receive informational SMS or MMS messages from SurfSide Auto Care. Messages may include appointment confirmations, reminders, scheduling changes, technician-arrival notifications, service-status updates, and service-completion notices.

Message frequency varies based on your appointments and service activity. Message and data rates may apply.

You may opt out at any time by replying STOP. You may reply HELP for assistance. Opting out of text messages will not prevent us from contacting you through another method when necessary to provide a requested service.

Consent to receive text messages is not a condition of purchasing services.

Mobile information, telephone numbers, text-message originator opt-in data, and consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

We may provide limited mobile information to service providers that help us deliver and manage messages, such as telecommunications and messaging-platform providers. These providers may use the information only to perform services on our behalf and not for their own marketing or promotional purposes.

4. How We Disclose Information

We may disclose information in the following circumstances:

Service providers

We may provide information to vendors that perform services on our behalf, including website hosting, appointment scheduling, payment processing, customer communications, data storage, security, and analytics. These providers may include services such as Zoho Bookings, Twilio, Grasshopper, and other vendors we use to operate our business.

Service providers are permitted to process information only as needed to provide their contracted services or as required by law.

Legal and safety purposes

We may disclose information when we reasonably believe it is necessary to:

• Comply with a law, regulation, subpoena, court order, or lawful government request.

• Investigate fraud, security incidents, or suspected illegal activity.

• Protect the rights, safety, or property of SurfSide Auto Care, our customers, or others.

• Establish, exercise, or defend legal claims.

Business changes

If SurfSide Auto Care is involved in a merger, acquisition, financing, reorganization, or sale of business assets, information may be disclosed as part of that transaction, subject to applicable law.

We do not sell personal information for money. We do not share personal information for cross-context behavioral advertising.

5. Cookies and Similar Technologies

Our website and its service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage, maintain security, and improve performance.

You can configure your browser to block or delete cookies. Blocking certain cookies may affect website functionality.

Because there is not currently a universally accepted standard for responding to “Do Not Track” signals, our website may not respond to them. We will honor browser-based privacy signals when required by applicable law.

6. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide requested services.

• Maintain appointment, transaction, tax, and business records.

• Resolve disputes and enforce agreements.

• Comply with legal obligations.

• Maintain evidence of messaging consent and opt-out requests.

• Protect against fraud, abuse, and security incidents.

Retention periods may vary based on the type of information and the reason it was collected.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No internet transmission or storage system can be guaranteed to be completely secure. You should avoid sending highly sensitive information through ordinary email, text messages, or website forms.

8. Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have the right to:

• Request information about the personal information we maintain about you.

• Request access to or correction of your personal information.

• Request deletion of certain personal information.

• Withdraw consent for certain uses.

• Opt out of marketing communications.

• Receive equal service and pricing when exercising your privacy rights.

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing a request. Certain information may be retained when permitted or required by law.

9. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information to us, please contact us so we can review and delete it when appropriate.

10. Third-Party Services and Links

Our website may link to or use third-party services, including an external appointment-booking platform. Those services operate under their own privacy policies and terms. We encourage you to review their policies before providing information.

SurfSide Auto Care is not responsible for the independent privacy practices of third-party websites or services.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, business practices, technology, or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.

Material changes may also be communicated through another reasonable method when required by law.

12. Contact Us

For questions or requests concerning this Privacy Policy or your personal information, contact:

SurfSide Auto Care
Poway, California
Email: service@surfsideautocare.com
Website: www.surfsideautocare.com

SMS Privacy Notice: We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase.